Facilitates Client Growth

As part of the final part of the ICF Coaching process i.e. cultivates learning & growth, the final core competency of the coaching intervention is facilitates client growth. This rings a bell on a certain quote that I come by often ~ “Knowing what’s right doesn’t mean much unless you do what’s right.” ― Theodore Roosevelt . After all the awareness, the action setting, the alignment, the support, the learning, the revelation, now it is the time for action!

A few things we should bear in mind, as we step into action mode with the client:

  1. Each client is an individual, and progress differently, however, it is crucial to ensure that there is clear accountability of the action.
  2. There is also the context of the environment (be it stakeholders, organization, home-front), to succeed. Be aware of this.
  3. The depth of the transformation, the compelling reasons, the embodiment of the will to take that courageous step forward will be key to drive that transformation.
  4. YET, as a coach, it is important to be aware of having no judgement, no expectations, expect the unexpected, be precise.

First of all, let’s look at the definition of FACILITATES CLIENT GROWTH: Partners with the client to transform learning and insight into action. Promotes client autonomy in the coaching process.

We all learn every day and in every way. However, in coaching, the tipping point is to transform learning and insight into action, otherwise the coach is just basically a YOUTUBE channel. For example, whilst the client that is being coached for anger issues, know every single hack for managing emotions, breathworks, etc etc, but if there is no REAL SHIFT into action, it remains just nice-to-have knowledge. Both the transformation and the autonomy needs to be owned by the client.

The 8 sub-competencies help to show the way of how to implement this 8th Core Competency with care and progress.

  1. Works with the client to integrate new awareness, insight or learning into their worldview and behaviors – there must be some NEW angles & perspectives discovered;
  2. Partners with the client to design goals, actions and accountability measures that integrate and expand new learning – the coach partners for success;
  3. Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability – the coach emphasizes on the autonomy of the client;
  4. Supports the client in identifying potential results or learning from identified action steps – the coach also supports the visioning of the potential results;
  5. Invites the client to consider how to move forward, including resources, support and potential barriers – the coach is encouraging of exploration and visualization;
  6. Partners with the client to summarize learning and insight within or between sessions – the coach helps to ensure that each session has progress as needed, a little adjustments after every session help to steer the client to shore, rather than crashing at the beach;
  7. Celebrates the client’s progress and successes – the emotional benefits of celebrating significant progress and small successes helps to keep the client motivated;
  8. Partners with the client to close the session – and finally, to agree to part with clear next steps, essential for keeping the wheel of life moving.

Perhaps this has been addressed in earlier modules of CCC, on the elements that will trigger the action by the client. I was fortunate to come across the Six Streams of Competence defined by Integral Coaching, James Flaherty. The attention and ‘calling’ to change, shapes the behaviours for which the action plan will take place (we are not even talking success yet!). The six streams are cognitive, emotional, somatic, relational, spiritual and integrative, to which I thought, would be utmost helpful in trying to identify ways that may hook the client to action. Food for thought – think of every great battle in world history, every rising rebellion, every significant game-changer – one (or even more) of these streams presented an incredible AWE that sparked the mission. So, what is the AWE moment for the client to focus on behavior change?

I had the fortunate chance to witness an encounter between a Country Manager and a 8-year old daughter of his direct subordinate. At a company Family Day, the Senior Manager proudly introduced her 8-year old daughter to the Country Manager, in hope to inspire the little girl. Upon grasping the handshake, the girl in a very calm voice greeted the Country Manager, “Ah, so you are the one that calls my mummy late at night and makes her miss my bedtime kisses!” Embarrassed the Senior Manager ushers her daughter and family away. However, the Country Manager was deep in thought as he turn around to the crowd who was laughing at the cute incident. It was a moment of AWE for the Country Manager, as he contemplated and shared his bewilderment to me the very next day in office, about his life mission, his legacy. What he was trying to do, was totally the opposite of what he WAS doing. Now that was a coaching moment not to be missed!

Today, the GROWTH MINDSET module is no longer a stranger to us. Many are truly aware of the benefits of having a growth mindset versus a fixed mindset.

Fixed v. Growth Mindset - Leadership - Medium

What if we take it to the next level? How can we integrate this into a CLIENT GROWTH MINDSET, as Coach Mel shares his concepts.

  1. Awareness Integrated
    • As human beings are complex individuals, throughout the coaching sessions there will be many discoveries, lessons, insights.
  2. Actions Designed
    • There’s micro-goals, rituals, action, steps, S.M.A.R.T. goals, DUMB goals (by Brendon Burchard, Dream-Driven, Uplifting, Method-Friendly, Behavior-Driven), results.
  3. Autonomy Established
    • Me / We / Them / Who else? This is to drive the clarity of action.
  4. Alignment Evaluated
    • Upside / Downside / Stretched are all considerations
  5. Achievement Facilitated
    • Celebrate, Motivate, Acknowledge, Affirm.

My key take-aways are:

  • Every session is an opportunity to clarify, to realign, to adjust the learnings, insights, discovers in anticipation of the end call for action.
  • As much as the client is working on their own growth, the coach will also need to focus, and look for hidden opportunities and derailers. No doubt the autonomy is with the client, but the role of the coach to partner, to support, to acknowledge cannot be done superficially.
  • Client-centred. We need to hold the space for the client, space for awareness, growth, alignment, success, failures. The coach may be their only LIGHTHOUSE, as they steer the SHIP of LIFE.

#catalystcoach #coaching #facilitatesgrowth #growthmindset #callforaction

Published by Shereen Kaur

Coach, Consultant, Wellness Advocate, Artist, Mom

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: